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FAQ
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Do you produce just labels?YES! We offer both personalised products AND labels only! See our labels page for options! Our label ordering system is easy! £2 per label no matter what sixe between 4-8 inches, the only rule is that it is 2 words maximum per order!
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Do you accept brand names?Brand names are not accepted and will be rejected
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How do I know what size vinyl to choose?We offer vinyls in widths of various increments - 3, 4, 5, 6 & 7 inches. It is the purchasers responsibility to ensure you have ordered the correct size vinyl. We do not take responsibilty for incorrect measurements. The height of these words are then automatically adjusted to remain in proportion to the width. Should you have a maximum height that a word can be, please email us with your requirements and we will come back to you with the width you'll need.
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How do I look after my products?We only use top grade permanent vinyl tested both indoors and outdoors lasting up to 5 years as long as you look after the items as directed. Wipe clean over vinyl only, do not put in the dishwasher and do not submerge in boiling water for long periods of time.
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How do I apply the vinyl labels to my own products?Application of the vinyls is a delicate process. Please take the time to read below and take your time when applying the vinyls. We do not take responsibilty for any mistakes or errors to the labels during application. Make sure your project surface is clean dry. Carefully place the Transfer Tape with vinyl images onto your surface as you would like them to appear. Rub the transfer tape (clear tape) onto the surface, starting in the center and moving out toward the edges Peel the transfer tape away from the vinyl at a 45-degree angle. If the vinyl sticks to the tape simply burnish the vinyl onto the surface again using something like the side of a credit card. The continue to peel the transfer tape away from the vinyl.
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What is your shipping policy?Shipping can take anywhere from 24 hours to 5 days dependant on the royal mail and their delays if any! (please not shipping time is different to turnaround time to make your items) There may be a small postage levy on some items due to their weight. Anything above 2.2kg goes into the next shipping bracket, therefore you will see an increase in costs on the shipping amount. Currently - any items up to 2.2kg in weight cost £5.50. Those orders above 2.2kg costs £6.50
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When will I receive my order?Our current turnaround time is 10-14 working days (Monday - Friday) at which point your items will be shipped via Royal Mail Tracked Delivery. As always, we endevour to ship to you as soon as possible but this is never promised and can be longer during certain periods (i.e christmas, valentines day etc)
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What is your returns policy?Unfortunately due to our items being personalised and made to order we do not accept returns and do not offer refunds unless your item has arrived damaged. If this is the case, please send a photo and details of the damaged item to contact@decalicious.shop
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